Refund & Satisfaction Guarantee

Last Updated: March 31, 2026

We want you to love your custom song. If something isn't right, we'll make it right.

Our Promise

Every SongUnique song is crafted by real musicians who pour their talent into telling your story. We stand behind the quality of our work with a clear, fair guarantee:

If you're not happy with your song, we'll revise it — free of charge.

Satisfaction Guarantee — Free Revisions

After we deliver your song, you get:

What You Get	Details
Free revision round	Tell us what you'd like changed — lyrics, tempo, mood, arrangement — and we'll revise it at no extra cost
Revision window	14 days from delivery to request your revision
Turnaround	Revised song delivered within 7 business days

We want your song to be perfect. If the first revision doesn't nail it, contact us — we'll work with you to get it right.

When You Can Get a Full Refund

Situation	Refund	How
We haven't started working on your song yet	100% refund	Email us within 24 hours of placing your order
We miss our delivery deadline	100% refund (or choose to wait)	Automatic — we'll reach out to you
The delivered song doesn't match your brief at all (wrong story, wrong recipient, major errors)	100% refund after review	Email us with details

When We Offer Partial Refunds or Credits

Situation	What We Offer
Work has begun but you want to cancel	50% refund if musician hasn't completed the song
Song delivered but you want a different style/genre	Free re-creation in your preferred style, or 50% credit toward a new order
You're unsatisfied after a revision	Case-by-case review — we'll find a fair solution

What's Not Refundable

To be straightforward with you:

Rush delivery fees — once we've prioritized your order, this fee is earned
Completed songs you've already downloaded and used — but we'll still offer a revision if you're not fully happy
Change of mind after 30 days — we encourage you to review your song promptly so we can make it perfect

How to Request a Refund or Revision

Email support@songunique.com with your order number
Tell us what's wrong or what you'd like changed
We'll respond within 24 hours (usually faster)
Refunds are processed within 5–7 business days to your original payment method

We're a small team of real people who love music and believe in the power of a personalized song to create unforgettable moments. We're not here to take your money and disappear — we're here to create something beautiful for someone you love.

If you ever feel like we haven't delivered on that promise, please reach out. We will always try to make it right.

Email: support@songunique.com Response time: Within 24 hours

Your satisfaction isn't just a policy — it's how we build our reputation, one song at a time.